Privacy Policy
This Privacy Policy describes how The Platform ("we", "us", or "our") collects, uses, shares, and protects personal information when you use our mobile application, website, and related services (collectively, the "Service"). By using the Service, you agree to the practices described in this policy. If you do not agree, please do not use the Service.
1. Who We Are
The Platform operates a faith-based community platform that helps users discover events, businesses, churches, ministries, products, and community resources, and communicate with other users.
For privacy-related questions or requests, contact us at notify@instantautoreach.com.
2. Information We Collect
2.1 Information you provide
When you register or use the Service, we may collect:
- Account information: name, email address, phone number, password (stored in hashed form), and service area.
- Profile information: profile photo and other optional details you choose to add.
- User-generated content: events, business or ecclesia listings, product listings, messages, bookmarks, ratings, reviews, images, addresses, contact details, social links, and related metadata you submit.
- Communications: information you send to us, such as support requests or feedback.
2.2 Information collected automatically
When you use the Service, we may automatically collect:
- Device and app information: device type, operating system, app version, language, and unique device identifiers needed to deliver the Service.
- Push notification tokens: tokens used to send notifications to your device through our notification provider.
- Usage information: actions you take in the app, such as searches, bookings, bookmarks, and interactions with listings or messages.
- Log and security data: IP address, access times, error logs, and diagnostic information used to secure and maintain the Service.
2.3 Location information
If you choose to provide location data, or if you add addresses or map coordinates to listings or events, we may process location information to display relevant content, power search and discovery features, and show maps. You can control location permissions through your device settings. Some features may not work without location access.
3. How We Use Information
We use personal information to:
- create and manage your account, authenticate you, and verify your email address;
- provide, operate, maintain, and improve the Service;
- enable messaging, event bookings, listings, search, bookmarks, and ratings;
- send transactional emails, in-app messages, and push notifications related to your account or activity;
- respond to support requests and communicate with you about the Service;
- monitor, prevent, and address fraud, abuse, security incidents, and technical issues;
- comply with legal obligations and enforce our Terms and Conditions;
- analyze aggregated or de-identified usage to understand how the Service is used and improve features.
4. Legal Bases for Processing (EEA, UK, and Similar Regions)
If you are located in the European Economic Area, the United Kingdom, or a similar jurisdiction, we process personal information on the following bases:
- Contract: to provide the Service you request.
- Legitimate interests: to secure, improve, and promote the Service, prevent abuse, and communicate with users, balanced against your rights.
- Consent: where required, such as for certain notifications or optional features. You may withdraw consent at any time.
- Legal obligation: where processing is necessary to comply with applicable law.
5. How We Share Information
We do not sell your personal information. We may share information in these circumstances:
- With other users: information you choose to make public or share through the Service, such as profile details, listings, messages, ratings, or event participation, may be visible to other users according to the feature you use.
- With service providers: we use trusted vendors to help us operate the Service, such as cloud hosting, file storage, email delivery, push notifications, search infrastructure, and mapping services. These providers process information on our behalf under contractual safeguards.
- For legal and safety reasons: we may disclose information if required by law, legal process, or government request, or if we believe disclosure is necessary to protect rights, safety, security, or the integrity of the Service.
- Business transfers: if we are involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction, subject to this Privacy Policy.
6. Third-Party Services
The Service may rely on third-party services, including but not limited to:
- Firebase Cloud Messaging for push notifications;
- Google Maps Platform for location search and map display;
- Cloud hosting and storage providers for application and media storage;
- Email delivery providers for account and transactional messages.
These third parties may process information according to their own privacy policies. We encourage you to review the privacy practices of services you interact with through the app or website.
7. Data Retention
We retain personal information for as long as necessary to provide the Service, fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or anonymize it in accordance with our retention practices.
If you delete your account, we will take steps to remove or anonymize your personal information, including anonymizing identifiers such as your email address and phone number and removing device tokens associated with your account, except where we must retain certain information for legal, security, or backup purposes.
8. Your Choices and Rights
Depending on your location, you may have the right to:
- access the personal information we hold about you;
- request correction of inaccurate information;
- request deletion of your account and personal information;
- object to or restrict certain processing;
- request a portable copy of information you provided;
- withdraw consent where processing is based on consent;
- opt out of non-essential push notifications through your device or in-app settings.
You can delete your account from within the mobile app where available, or by contacting us at notify@instantautoreach.com. We may need to verify your identity before fulfilling a request.
If you are in the EEA or UK, you also have the right to lodge a complaint with your local data protection authority.
9. Account Deletion
You may request deletion of your account at any time. When your account is deleted, we will disable access and remove or anonymize associated personal information as described above. Some content you shared with other users may remain visible in limited form where necessary for the integrity of conversations or listings, but it will no longer be linked to your identifiable account where feasible.
10. Children's Privacy
The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us and we will take steps to delete that information.
11. Security
We use administrative, technical, and organizational measures designed to protect personal information, including encrypted connections, access controls, and secure password storage. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
12. International Data Transfers
We may process and store information in countries other than the one where you live. Where required, we use appropriate safeguards for cross-border transfers of personal information.
13. California Privacy Notice
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to know, delete, and correct personal information, and the right to opt out of the sale or sharing of personal information. We do not sell personal information. To exercise your rights, contact us at notify@instantautoreach.com.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above and, where required, provide additional notice in the app, on our website, or by email. Your continued use of the Service after changes become effective means you accept the updated policy.
15. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us at:
- Email: notify@instantautoreach.com
- Website: https://th3platform.world
Please also review our Terms and Conditions.